Customers leave things with their pets, a leash, a bag of food, a favourite blanket, medication. The Belongings tab records what came in with each pet, with photos, so nobody has to rely on memory at pick-up days later when a different staff member is on the desk.
Before you start
Anyone who can check pets in and out can use this. It is available on Boarding and Daycare bookings. Only your team sees this, it is not shown to the customer.
Record belongings at drop-off
- Open the booking and press the Belongings tab.
- You will see one card per pet. Press Add belongings.
- Type what the customer left, one line per item, with a quantity. Be specific, "Red leash and collar" is more useful than "leash".
- Press Take photo to photograph the items. On a phone this opens your camera, on a computer it opens your files.
- Press Save.
Nothing is sent until you press Save. Photos you pick sit on screen with "will be uploaded when you save" underneath, so you can add several, remove one you did not mean to pick, and only then save.
If the customer left nothing at all, press Nothing left with us. That is worth doing, it records that someone checked, which is different from the tab simply being left blank.
Photos
Up to 5 photos per pet. Once you have 5, the Take photo tile disappears, remove one to make room. Large photos are made smaller automatically before they are sent, so a photo taken on a phone does not take long to upload.
Removing a photo deletes it permanently. The record still shows a photo was taken and who removed it, but the picture itself is gone and cannot be brought back. Remove one only if it was a genuine mistake.
Adding or fixing something later
A customer drops a bed off on day two, a photo came out blurry, or someone forgot to record anything at the desk.
Open the booking, go to Belongings, and press Edit on that pet's card. You can change the item list, add photos, or remove them at any point while the booking is still open.
Handing things back at pick-up
Once a pet is checked in, a Handed back list appears on their card. During the stay it shows each item as Still with us, nothing is marked as returned until you say so.
When the customer collects the pet:
- Press Mark as returned.
- Every item is now ticked, because usually everything goes home.
- Untick anything that is not going home with the pet.
- If you untick something, a What happened? box appears. Write a short reason, "Blanket still in the wash, collecting on Saturday" is enough.
- Press Save.
The card then shows either All items returned or how many were not, and the reason is saved with the booking. You can come back and update it later, if the blanket is collected on Saturday, tick it and save again.
Daycare bookings
Daycare works the same way, with one difference: each day gets its own card, labelled with the date. Things left on Tuesday are recorded against Tuesday, not mixed in with Wednesday.
Things to know
The item list is optional. If the desk is busy, take a photo and move on, you can add the names later. Once a booking is Completed or Cancelled, its belongings can be viewed but not changed. Every save is recorded in Activity Logs on the booking, including who recorded the items and who handed them back.
If something goes wrong
If you see "You can add N more photos for this pet", you are at the 5-photo limit. Remove a photo you no longer need, then add the new one.
If a photo will not upload, check your internet and press Save again. Nothing is lost, the photos are still on screen waiting.
If you cannot press Save, it only becomes available once you have changed something. If you have unticked an item, fill in What happened? first.
If the Handed back list is not there, it appears once the pet is checked in. Before that, the card says so underneath the item list.