Connect your business's own WhatsApp number, so booking messages and replies go out from it. You do it yourself from Settings in a few minutes.

Do this on a computer. On a phone, the WhatsApp screen shows Best on Desktop & Laptop.

Before you start

  • WhatsApp has to be switched on for your business first. If WhatsApp is not under Integrations in Settings, email help@happypet.care and ask for it.
  • Only the Business Admin login can connect a number. Other roles do not see the WhatsApp card.
  • You will sign in with Facebook and approve Happy Pet. Happy Pet never sees your Facebook password.

Connect your number

  1. Go to Settings. Under Integrations, find WhatsApp and press View.
  2. If you already use the WhatsApp Business app on your phone, press Use the number on my WhatsApp Business app. Otherwise press Connect a new number instead.
  3. A Facebook window opens. Sign in and follow its steps to the end.
  4. Back in Happy Pet, the card shows Connected and the number you message from.

With the WhatsApp Business app number, you keep using the app on your phone. Messages from both show up in Happy Pet. Your earlier chats are copied across, which can take a while.

Turn on the inbox

Connecting does not add WhatsApp Inbox to your menu by itself. If it is missing:

  1. Go to Settings, then Business Profile.
  2. Under WhatsApp messaging, tick WhatsApp Inbox.
  3. Press Save Changes at the bottom.
  4. In the Update Changes? box, press Save Changes again.

Use a different number

  1. Go to Settings, then WhatsApp under Integrations.
  2. Press Remove this connection.
  3. Press Remove in the box that opens.
  4. Connect the new number as above.

Removing stops all WhatsApp messages from that number, including booking reminders and other automatic messages. Your past chats stay in the inbox.

If something goes wrong

The buttons stay grey, or a message mentions an ad blocker. An ad blocker can stop the Facebook window loading. Turn it off for this page and reload.

You see WhatsApp connection was not completed. The Facebook window was closed before the end. Press the button again when you are ready.

The card says WhatsApp setup isn't available yet. You cannot connect it yourself on your account yet. Email help@happypet.care and we will connect it for you.

Your earlier chats were not copied. If the card says chat history sharing is turned off in the WhatsApp Business app, they cannot be copied. Sending and new messages still work. Otherwise, press Try again on the card.

The card says Disconnected. WhatsApp has stopped messages from this number. If you switched phones or reinstalled WhatsApp Business, open the app again and it reconnects. Otherwise, email help@happypet.care.