An appointment moves through three stages, and it can only be completed from the middle one. If the Complete button is not there, the appointment has not been started yet.
The two ways it works
Which one you see depends on how your business is set up.
If you assign groomers: press Assign Groomer and choose who is doing it. The appointment moves to On Process. When they finish, press Complete Appointment.
If you do not assign groomers: press Start Appointment when work begins. The appointment moves to On Process. When it is done, press Complete Appointment.
If you are not sure which one your business uses, look at the button. Assign Groomer means the first, Start Appointment means the second.
What to do
- Open the appointment.
- Press whichever button you see, Assign Groomer or Start Appointment.
- When the work is finished, press Complete Appointment.
If the customer did not turn up
Do not complete the appointment. Mark it as a no show instead, so your figures show what actually happened rather than work you never did.
If you want to change who is doing it
Open the appointment and assign it to someone else. You can do this while it is on process.