When you are closing for a holiday, or you want to tell people about an offer, you can send one message to a list of customers instead of opening each chat.
Steps
- Go to WhatsApp Inbox.
- Start a New broadcast.
- Add the people you want to send to. You can pick customers, or type a Phone number with country code for somebody who is not saved.
- Press View all recipients to read the list back before you send. Remove takes anyone off it.
- Choose the message you want to send.
- Send.
Why you have to pick a ready made message
WhatsApp does not let a business send whatever it likes to somebody who has not messaged first. The wording has to be approved by WhatsApp in advance. That is why a broadcast asks you to choose a message rather than type one.
If the message you want does not exist yet, it has to be created and approved first. Approval usually takes a few minutes but can take longer.
After you send
Each person gets it as a normal one to one message. They do not see each other, and there is no group.
Replies come back into your inbox as ordinary conversations, so a broadcast can turn into ten chats. Send it when somebody is around to answer.
Conversations that came from a broadcast are marked, so you can tell them apart in the list.
Before you send to a big list
Send it to yourself first and read it on a phone. Once it has gone out it cannot be pulled back.
Think about the time of day. A message at ten at night reads very differently from the same message at ten in the morning.