Pick up and drop is added while you are taking the booking, not afterwards, because the price goes on the same bill.
Steps
- Start the booking as normal.
- When you reach the step for extras, choose Pickup & Drop.
- Pick the service that matches how far away the customer is.
- Set where the pet is collected from and where it goes back to.
- Carry on with the rest of the booking.
More than one pet
When the booking has several pets, you are asked whether they are all collected from the same place.
Tick Keep pick-up location same for all pets and Keep drop location same for all pets when they live together, which is the usual case. Leave them unticked when one pet is being collected from somewhere else, such as a groomer or a relative's house.
Getting this right matters more than it looks. The driver works from these addresses.
If the service you want is not in the list
Three things to check.
The service has to exist first, and it has to be set up for that pet type. A collection added for dogs will not show on a cat booking.
It also has to belong to the branch you are booking at.
If none of those explain it, the service probably has not been added yet.
Changing it later
Add or change it on the booking itself. Because it is priced like any other extra, changing it changes what the customer owes, so do it before you take payment rather than after.
What the customer sees
The collection appears on their bill as a line of its own with the price next to it, so there is no surprise when they come to pay.