Happy Pet can pop up an alert when a customer messages you or a new booking arrives. Your browser or phone has to allow that first, and if it was refused once, it stays refused until you change it.
This page is about the pop up alerts your browser has to allow. If the bell itself is quiet, or you are getting more than you want, that is a different screen. See how to choose which notifications you get.
Before you start
Check that the notification is switched on for you at all. Go to Settings, then Notification Management. If the row you are waiting on is switched off there, no amount of browser permission will bring it back.
Try this first
If Happy Pet shows a Turn on notifications bar, press it and say yes when your browser asks. That is the whole job, and it saves digging through settings.
If you have already said no once, the bar will not help and your browser has to be changed by hand.
Where the instructions are
Happy Pet has the steps for your own browser built in. Look for Not getting notifications? and pick what you are using. It covers Chrome, Safari, Firefox and Opera, on Windows, Ubuntu and Linux.
Following those is quicker than the general steps below, because the wording changes between versions.
On a computer, in Chrome
- Click the small icon on the left of the web address, next to the padlock.
- Find Notifications in the list.
- Set it to Allow.
- Reload the page.
On an Android phone
- Open your phone Settings.
- Go to Apps, then find your browser, then Notifications.
- Turn notifications on.
- Open Happy Pet again and reload the page.
On an iPhone
Alerts only work if you have added Happy Pet to your home screen and open it from there. Safari on its own will not show them.
Add it to your home screen first, open it from the icon, and then allow notifications when it asks.
The bell
The bell is the reliable one. It collects everything whether or not pop ups are working.
Mark all as read clears the count without losing anything. Clear all empties the list, and that one cannot be undone.
An unread notification has a coloured bar down its side and a bolder title, so you can see what is unread. A number on a row means several messages in one conversation, not one unread notification.
Signing out takes your popups off the desktop too. A shared machine will not leave your notifications sitting there for the next person.
If alerts work for one person and not another
Permission belongs to the browser on that computer or phone, not to the account. Each person has to allow it on each device they use.