Stock goes up when you record what arrived, not when you place the order. So the delivery has to be received in Happy Pet or your counts will drift.
The order of things
- Go to Inventory → Purchase Orders and raise one for what you are buying.
- When the delivery turns up, go to Inventory → Purchase Receives and record it against that order.
- Your stock count goes up by what you actually received.
If the delivery is short
Record what actually came, not what you ordered. If you ordered ten and eight arrived, receive eight. The order stays open for the rest, so you can see what the supplier still owes you.
This is the step people are most tempted to skip when they are busy. Skipping it is what makes a count wrong weeks later, with no way to tell where it went out.
If the product is not in your list yet
Type the product name anyway. If nothing matches, press New Item and fill in the Add New Item form. The product is created, but it is not added to the row for you. Open the product list on that row again and pick the item you just created.
If something goes wrong
If you cannot find the order, check the branch. Orders belong to the branch that raised them.
If the delivery arrived without an order, raise the order first and then receive it. It takes a moment and keeps the trail complete.