Steps

  1. Go to Business Profile.
  2. Open the Branches tab.
  3. Add the branch, with its address and contact details.
  4. Save.

What a new branch does not inherit

This is the part that catches people out. A new branch starts empty. Its rooms, its staff and its prices are its own.

So expect to set up again for the new branch:

  • Its rooms, if it boards
  • Which of your team work there and what they can see
  • Its services and prices, if they differ from your other branch

Customers and pets are shared across your business, so those do not need adding twice.

Switching between branches

The branch name at the top of the screen is what you are looking at. Almost everything on screen belongs to that branch, so if figures look wrong, check which branch you are on before anything else.

If something goes wrong

If a member of staff cannot see the new branch, they have not been given access to it. See how to control what each person can see.